VAT can be exempted during the checkout process for eligible products for customers using for medical conditions that are UK or EU residents. Exports outside the UK and EU are are not charged UK VAT as this is classed as international shipping and you may pay your own countries import duties instead.
So…… here is the On Oxygen process.

1. Select your chosen product(s) from the On Oxygen Website and add to the Cart
2. For eligible products complete the VAT Exemption fields in the checkout process and the VAT will automatically be deducted prior to payment.
3. A VAT form can be downloaded during checkout for offline completion if prefered.
4. In this case VAT is refunded on receipt of fully completed VAT documents within 7-14 days of arrival
5. All customers refunded VAT will be notified by email.